Roger Brown
Business and IT Consultant
Roger's client organisations have included:
| Amway Australia and New Zealand | UnitedNetworks |
| Siemens Energy Services | Air New Zealand |
| New Zealand Immigration | Health Waikato |
| EziBuy | Auckland Healthcare |
| Quantum-Prestige | Gardner Fashions |
| Compaq New Zealand | Carter Holt Building Supplies |
| GKC Bakeries and Oliver's Deli and Bakery | The Sheraton Hotel & Towers, Auckland |
| MaiFM | Phillips Fox |
| Hypertainment | Navman |
| EnvroWaste Services | MedTech Global Ltd |
| Wine-Searcher.com | Downer Commspec Ltd |
| Telecom New Zealand | Standards New Zealand |
| Apollo Health and Wellness Centre | Deleur Investments Ltd |
Areas in which Roger has recently assisted customers include:
| Business sale, negotiation and Due Diligence |
| Strategic advice and analysis |
| Member of senior management team |
| Successfully of preparation of R&D funding proposals |
| Contact (Call) Centre process and technology optimisation |
| Service Management Processes and Costing |
| Customer (Relationship) Management |
| Computer Telephony Integration (CTI) |
| Integrated Voice Response (IVR) |
| Management Reporting |
| Electronic workflow and automated escalation |
| Requirements definition and outsource provider selection |
| Investigation into the effect on the call centre of the implementation of an e-business strategy |
| Multimedia contact blending |
| Sales strategy and proposal development |
| Business strategy development and implementation |
| Programme and Project Management |
Other application areas with which Roger is familiar, include
| Governance |
| AgriBusiness |
| Patient Management and Care Planning (both Primary and Secondary) |
| Casemix and clinical costing |
| Stock (Inventory) Control |
| Sales Order processing |
| Billing, Accounts Payable and Receivable |
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Focussing
on Business Outcomes
