Roger Brown
Business and IT Consultant
Roger's client organisations have included:
Amway Australia and New Zealand | UnitedNetworks |
Siemens Energy Services | Air New Zealand |
New Zealand Immigration | Health Waikato |
EziBuy | Auckland Healthcare |
Quantum-Prestige | Gardner Fashions |
Compaq New Zealand | Carter Holt Building Supplies |
GKC Bakeries and Oliver's Deli and Bakery | The Sheraton Hotel & Towers, Auckland |
MaiFM | Phillips Fox |
Hypertainment | Navman |
EnvroWaste Services | MedTech Global Ltd |
Wine-Searcher.com | Downer Commspec Ltd |
Telecom New Zealand | Standards New Zealand |
Apollo Health and Wellness Centre | Deleur Investments Ltd |
Areas in which Roger has recently assisted customers include:
Business sale, negotiation and Due Diligence |
Strategic advice and analysis |
Member of senior management team |
Successfully of preparation of R&D funding proposals |
Contact (Call) Centre process and technology optimisation |
Service Management Processes and Costing |
Customer (Relationship) Management |
Computer Telephony Integration (CTI) |
Integrated Voice Response (IVR) |
Management Reporting |
Electronic workflow and automated escalation |
Requirements definition and outsource provider selection |
Investigation into the effect on the call centre of the implementation of an e-business strategy |
Multimedia contact blending |
Sales strategy and proposal development |
Business strategy development and implementation |
Programme and Project Management |
Other application areas with which Roger is familiar, include
Governance |
AgriBusiness |
Patient Management and Care Planning (both Primary and Secondary) |
Casemix and clinical costing |
Stock (Inventory) Control |
Sales Order processing |
Billing, Accounts Payable and Receivable |
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